SHIPPING POLICY

Thank you for shopping with BACERA.
Below you’ll find all information regarding shipping, processing times, and delivery expectations.

1. Processing Times

All orders are processed within:

1–2 business days

During holidays or high-volume periods, processing may take up to 3 days.

Orders are not processed or shipped on weekends or federal holidays.

2. Shipping Times & Rates

All orders are shipped from our European fulfillment center.

🇺🇸 United States Shipping

Standard Delivery: 3–7 business days
Express Delivery (if available): 2–4 business days

🌍 International Shipping

Delivery times vary by country:

  • Standard International: 7–21 business days

  • Express International: 5–10 business days

Customs clearance may extend delivery times.

3. Complimentary Shipping

We may offer complimentary shipping during promotions or automatically at checkout.
When active, free shipping will appear as:

“Complimentary Shipping”

4. Order Tracking

Once your order ships, you will receive:

  • A shipping confirmation email

  • A tracking number to follow your package

Please allow up to 24 hours for tracking to update.

5. Incorrect Address / Undeliverable Packages

Customers are responsible for entering the correct shipping address.
BACERA is not responsible for:

  • Delayed delivery due to incorrect address

  • Lost packages caused by incorrect information

If a package is returned to us due to an incorrect address, the customer must pay the reshipment fee.

6. Lost or Stolen Packages

Once the package is marked “Delivered” by the carrier, BACERA is not responsible for:

  • Lost packages

  • Theft after delivery

Claims must be filed directly with USPS / UPS / FedEx.

We will assist where possible, but we cannot refund orders marked as delivered.

7. Delays

We are not responsible for shipping delays caused by:

  • Weather conditions

  • Carrier delays

  • Customs inspections

  • Natural events

  • High-order volume periods

8. International Customs, Duties & Taxes

International shipments may be subject to:

  • Customs fees

  • Import taxes

  • Duties

These charges are not included in your payment and are the customer's responsibility.

BACERA is not responsible for delays due to customs.

9. Order Changes & Cancellations

Orders can only be changed or cancelled within 12 hours and before they ship.

Once shipped, we cannot modify or cancel the order.

10. Contact Us

For questions regarding your order or shipping:

📧 Info@worldofbacera.com